Product Safety Recall
EB Games has initiated a voluntary recall of our Preowned Xbox and Preowned PlayStation consoles and power cords purchased between 1 September 2024 and 30 October 2025 in Australia.
Why are these products being voluntarily recalled?
EB Games has identified an issue with our electrical test and tag process for Preowned Xbox and Preowned PlayStation consoles and power cords purchased between 1 September 2024 and 30 October 2025 in Australia. This means some units may not have completed the required electrical testing before sale.
While there have been zero reports of electrical or performance issues, and out of an abundance of caution, we’re taking steps to make sure every console meets our safety and quality standards, therefore we have initiated a voluntary recall.
What products are being voluntarily recalled?
As part of our ongoing commitment to quality and safety, we are recalling all units of purchased Preowned Xbox and Preowned PlayStation consoles and power cords between 1 September 2024 and 30 October 2025 and offering a retest, replacement, exchange or refund to customers.
No other products are impacted by this recall.
What you need to do:
If you have purchased a Preowned Xbox or Preowned PlayStation between 1 September 2024 and 30 October 2025 from EB Games Australia please take the following steps:
- Stop using your console immediately
- Return the console and power cord to your nearest EB Games store
- From Saturday 1 November choose one of the following options:
- Return your console and power cord instore and have them retested free of charge. We will send your console and power cord to our Store Support Centre to be electrically tested and tagged. Once completed, the same console and power cord will be returned to your store for collection. This option helps you keep your saved games and settings.
- Alternatively, you can request a replacement of your current console and power cord or exchange for a different model. Newly tested units will be available from Tuesday 11 November.
- If you do not want to retest, replace or exchange your console and power cord you can get a refund to your original payment method or an EB Games gift card. Upon return of the console that includes "HDMI cable, controller and any other attachments e.g. controller charge cable, stand, AV Cable etc. along with the console and power cord."
If you choose a replacement, exchange or refund, please also bring the HDMI cable, controller and any other attachments e.g. controller charge cable, stand, AV Cable etc. along with the console and power cord.
Proof of purchase is required. If you received this console as a gift, you can still return it with valid proof of purchase (for example, a receipt). EB World members can also use their purchase history.
For more information about this voluntary recall
Call our dedicated priority line, setup for impacted customers. Our operating hours are Monday to Friday, from 8:00 AM to 4:00 PM AEST.
Saturday 1 November – Sunday 2 November the priority line will be operating from 8:00 AM to 4:00 PM AEST.
See www.productsafety.gov.au/recalls for Australian product recall information.
